Please Note: This warranty applies only to our 3xRelax brand chairs and is valid for the original purchaser.

1. Overview

All 3xRelax massage chairs are fully assembled, factory-tested, and shipped ready-to-use. Our warranty provides on-site repair for core components and convenient replacement part delivery.

2. 3-Year Free Warranty

• Full coverage: Manufacturing defects & malfunctions
• Core components: Motors, airbags, main board, power supply, track system, heating module – repaired on-site
• Replaceable parts: Remote, arm panels, cushions, covers, connectors, small accessories – shipped with video guidance
• Costs covered: All parts & shipping included
• Support: Online + 1-on-1 video troubleshooting
• Response time: 24–48 hours
• Repair/shipment timeline: Usually 5–7 business days after RMA approval

3. 5-Year Paid Warranty

• Covers manufacturing defects & malfunctions
• Core components: On-site repair available
• Replaceable parts: Shipped with free delivery & remote/video support
• Response time: 24–48 hours
• Repair/shipment timeline: Usually 5–7 business days after approval

4. What Is Not Covered

• Accidents, misuse, abuse, or neglect
• Normal wear & tear (upholstery, padding, remote)
• Improper installation, unauthorized modification, non-approved parts
• Damage from transportation after delivery
• Cosmetic damage not affecting functionality

5. How to Request Service

• Contact: cs@3xrelax.com or online chat
• Provide order number, purchase date, issue description
• Include photos/videos for faster diagnosis
• RMA issued if needed for parts or on-site repair
• Costs: Covered during warranty; after expiration, customer pays for parts/service

Optional Extended Coverage:
We collaborate with xCotton for optional extended warranty plans, applicable for official website & TikTok Store. View and purchase additional protection here.