Shipping Info

Shipping Information (Shipping from the USA)

United States (excluding overseas territories and islands)
All 3xrelax products are shipped from the US warehouse.
Kindly Note: Total Delivery Time = Order Processing Time (5 business days) + Shipping Time (7 business days)

Processing Time

Processing times vary based on the product. Quick-ship styles can be dispatched within 24 hours, but some styles may require 1-2 working days. The estimated processing duration is indicated on the product page. Upon shipment, a shipping notification will be sent to your email, including tracking information and the expected delivery date.

Regions that are unsure whether we can reach can contact us.

1. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully. However, before your order is shipped, we will try our best to help you revise your shipping address. Please make sure your shipping address is correct, and if you have any questions, feel free to contact us. We will be glad to help you.

2. How do I track my order?

After your order is shipped, a tracking number will appear. You can track your order on our website with the tracking number provided.

Tracking Link: https://3xrelax.com/apps/parcelpanel

Please note: It may take 48 to 72 hours for the tracking information to be updated, and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact us for assistance.

3. I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can return it to us in new condition within 30 days from the delivered date. Otherwise, we may refuse to accept your request. Please note that all returns are subject to our Return & Exchange Policy.