Refund & Return Policy
1. Return Shipping Cost
Customers are responsible for the return shipping cost for non-quality-related returns.
For non-quality-related returns, including cases where the package is refused or rejected upon delivery, the return shipping fee will still apply and will be deducted from the refund amount.
2. Return Conditions
- Massage chair must be in original, unused condition
- Includes all original packaging, cartons & accessories
- No damage, stains, scratches, or missing parts
- Must be in resellable condition
Returns without original factory packaging will not be accepted.
3. White Glove Delivery Notice
White glove delivery teams typically remove packaging after setup. Customers must request packaging retention at the time of delivery if they wish to keep the cartons.
If you are considering a return, please be sure to ask the white-glove team to retain the original packaging.
Once packaging is removed or discarded, the chair cannot be safely repackaged to factory standards.
4. Comfort Adjustment Period
Massage intensity may feel strong initially. We recommend allowing an adjustment period and using cushions or lower settings before requesting a return.
Massage chairs are large & heavy items and require factory packaging for safe transport.
Please contact us first — many comfort concerns can be resolved through settings adjustments or accessories.
Warranty support is available for all chairs.