Question 1

How can I join your TikTok livestream?

Accepted Answer

Open TikTok and search for "3xrelax onlinestore" to find our official account.📅 We go live every Wednesday, Saturday, and Sunday at 10:00 PM EDT.We'd love to see you there! 😊Go directly: https://www.tiktok.com/@3xrelaxonlinestore

Question 2

How to compare different models?

Accepted Answer

Here is the comparison link: https://3xrelax.com/pages/comparison

Question 3

How long will it take to receive my order?

Accepted Answer

Our have 2 wareshouses in GA and CA. Typically, it takes 5-7 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 4

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. And free shipping for every order.

Question 6

Do you offer free shipping?

Accepted Answer

Yes. Free shipping for all orders.

Question 7

What is your return policy?

Accepted Answer

30-Day Returns & Exchanges✅ Free returns and exchanges for quality-related issues.📦 For returns or exchanges due to non-quality-related reasons, the customer is responsible for the return shipping cost.For more details, please refer to our Return & Refund Policy.

Question 8

What's the warranty?

Accepted Answer

🛠️ Enjoy a 3-year free warranty on your massage chair.✅ For major components that cannot be replaced by the customer, we will arrange in-home repair service at no cost.📦 For replaceable parts, we will send the replacement parts along with installation instructions. The replacement parts and shipping costs will be covered by us.For more details, please refer to our Warranty Policy.

Question 9

Can I exchange an item?

Accepted Answer

You may exchange your item for another product of the same value, or pay the price difference to upgrade to a higher-priced product.📦 The customer is responsible for the shipping costs associated with exchanges.

Question 10

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at cs@3xrelax.com. Orders that have already been processed may not be eligible for changes.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay, Affirm, Afterpay.

Question 12

Why can't I use the installment payment option?

Accepted Answer

Installment payment approval (such as Klarna or Affirm) depends on your personal credit profile and the available credit limit on your payment method.If your installment payment is declined, please contact us at cs@3xrelax.com or WhatsApp:We can help split your purchase into multiple orders, which may increase the chances of your payment being approved.

Question 13

How can I contact you?

Accepted Answer

You can reach us at:Email: cs@3xrelax.comWhatsApp: Or chat with us right here.

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